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Privacy & Security

99ok Privacy Policy — Your Data, Our Responsibility

This page provides a clear and comprehensive overview of how your personal data is collected, stored, and used on the 99ok platform.

Last Updated: 2026

What Information We Collect

When you register and use services on the 99ok platform, we collect various types of information. This data is used to improve service quality and ensure your security.

Account Information: Your name, email address, mobile number, date of birth, and national ID details provided at the time of registration.
Payment & Transaction Information: Records of all deposits and withdrawals in BDT (৳), mobile banking numbers, and full transaction history.
Device & Browser Information: IP address, device type, operating system, browser type and version, and screen resolution.
Usage Data: Detailed logs of how long you spend on the platform, which pages you visit, and which games or bets you participate in.
Cookies & Tracking Data: Browser cookies, session data, and analytics information that help enhance your experience.

The above information is collected only when you voluntarily create an account or use our services. We never collect unnecessary or excessive data.

Purpose & Legal Basis for Data Use

99ok uses your data for fully defined and transparent purposes only. We never sell your information to third parties or misuse it for advertising.

How We Use the Data We Collect:

Creating, verifying, and securing your account, including age verification
Processing BDT deposits and withdrawals and ensuring financial security
Improving platform services and delivering a personalized experience
Preventing fraud, money laundering, and illegal activities
Providing customer support and resolving complaints
Meeting legal obligations and fulfilling regulatory requirements

Every instance of data use has a lawful basis — whether for fulfilling a contract, meeting legal obligations, or protecting legitimate interests. 99ok never uses your data for unrelated purposes.

Use of Cookies & Tracking Technologies

The 99ok platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and settings for future sessions.

Types of cookies we use:

Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Without them, the platform cannot function properly.
Functional Cookies: Remembers your language preference, display settings, and other personalized configurations.
Analytical Cookies: Used to understand which parts of the platform are most visited and to improve our services.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may limit certain platform features. We do not use third-party tracking cookies for advertising purposes.

Data Retention, Security & Third Parties

Keeping your data safe is 99ok's top priority. We encrypt and store all your data using industry-standard security measures. All communications are protected via SSL technology, and multi-layered security systems are in place to prevent unauthorized access.

Data Retention Period:

All data is retained for as long as your account remains active
Upon account closure, certain data is retained for a legally required period in accordance with applicable regulations.
Transaction records are retained long-term in accordance with financial regulations

Regarding third-party data sharing: 99ok never sells your personal information. Limited data may be shared only in the following cases — payment processors (bKash, Nagad, etc.) that handle BDT transactions; government authorities when required by law or for official investigations; and security partners that assist with fraud prevention. In every case, only the minimum necessary information is shared.

Your Rights — Access, Rectification & Erasure

99ok respects every user's data rights. You have full control over your own information and may exercise any of the following rights at any time.

Right of Access: You may request details of what information we hold about you.
Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure: Under certain circumstances, you have the right to request deletion of your data; however, some information may need to be retained due to legal obligations.
Right to Restrict Processing: You may request that we stop using your data for specific purposes.
Right to Complain: If you have any concerns about data security, you can report them directly to our support team.

To exercise any of these rights, please contact our support team. We typically respond to all requests within 30 business days.

Policy Updates & Support Contact

99ok may update this Privacy Policy from time to time — due to new services, legal changes, or security improvements. For significant changes, we will post a notice on the platform and update the revision date at the top of the policy. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, you can reach us through the following:

Email: support@99ok-baji.com (responses are typically provided within 30 days after identity verification)
Live Chat Support: Log in to the platform and reach us directly via live chat — available 24/7
FAQ Page: Visit our detailed FAQ page for common questions

We believe transparency is the foundation of trust. At 99ok, your data is protected and your privacy is our highest priority. Whatever the issue, we're always here to help.

Your Data Is Safe — Join Now

For further questions about our Privacy Policy, visit our FAQ page. Or register with 99ok today and enjoy a safe, entertaining experience.